Dealing with labour issues in the UAE can seem difficult, but the Ministry of Human Resources and Emiratisation (MoHRE) provides a clear path. MoHRE plays a vital role in safeguarding the rights and responsibilities of both employers and employees. This guide will help you understand how to leverage MoHRE’s services for wage protection, dispute resolution, and compliance with labour laws.
Whether you’re an employer wanting to adhere to UAE labour laws or an employee seeking help with employment contracts, understanding the MoHRE inquiry services is essential for maintaining a fair and productive workplace.
Want to know how to initiate inquiries, track their progress, and address your labour-related concerns effectively? This blog will cover:
What Is the MoHRE?
The Ministry of Human Resources and Emiratisation (MoHRE) is a government body in the UAE that oversees employment relations, labour laws, and workforce management in the private sector. MoHRE’s mission is to protect the rights of both employees and employers, enhance the UAE’s labour market competitiveness, and foster a harmonious relationship between the two.
Services Provided by the MoHRE
MoHRE offers a variety of services tailored to the needs of the labour market:
- Wage Protection System (WPS): Ensures timely and transparent wage payments.
- Labour Market Regulation: Manages labour permits and visas for expatriates.
- Dispute Resolution Services: Provides mediation and conciliation for labour disputes.
- Inspections and Compliance: Conducts inspections to enforce labour laws.
- Tawseel Services: Assists individuals unable to access services in person.
- Health and Safety Regulations: Enforces workplace safety standards.
- Labour Advisory Services: Handles complaints about legal obligations breaches.
- Implementation of Federal Decree-Law No. 33 of 2021: Strengthens the rights of employers and workers.
- International Labour Standards: Integrates global labour standards into national practices.
Navigating the MoHRE Online Platform
The MoHRE online platform is designed to simplify access to various services for employers and employees.
Guide to Online Inquiry
The MoHRE website features an intuitive dashboard where users can access information easily. Employers can view establishment details, domestic workers, and access reports. Employees can check personal data, contact information, and monitor wages.
Utilising the Mobile App for Inquiries
The MoHRE mobile app provides similar services to the website, with added convenience for on-the-go inquiries. It includes information services, inquiry services, e-services, labour services, and company owner services.
Initiating Inquiries and Lodging Complaints with MoHRE
When you need to make inquiries or lodge complaints with MoHRE, follow these steps to ensure your concerns are addressed efficiently.
Primary Channels for Submission
You can initiate an inquiry through multiple channels:
Customer’s Voice system on the MoHRE website
- Call centre service at 600590000, available 24/7 with multilingual support
- Live chat feature on the website, email at ask@mohre.gov.ae, or in-person visits to MoHRE offices
- MoHRE mobile app for convenient on-the-go inquiries
Required Documentation for Inquiry
Ensure you provide all necessary documentation when submitting an inquiry. The Ministry will only consider comments and inquiries if they come directly from you. This process ensures your application is personal and secure.
Different Inquiry Types
MoHRE handles various inquiries, including general questions, specific complaints against Ministry decisions, and inquiries related to administrative fines for labour law breaches.
Customer Service Hotlines and Assistance
MoHRE offers support through various channels, including customer service hotlines available 24/7, email, and social media platforms like Twitter and Instagram. The mobile app also provides regular updates to enhance user experience.
Follow-up on MoHRE Inquiries
Once you’ve submitted an inquiry, you can monitor its progress by using MoHRE’s call centre or smart applications, which provide real-time updates.
MoHRE aims to resolve disputes efficiently, often intervening directly in claims not exceeding AED 50,000 or related to non-compliance with settlement decisions. If mediation fails, the issue is escalated to court within two weeks.
If you disagree with MoHRE’s decision, you can appeal to the Court of Appeal within 15 working days. The Ministry’s decision is suspended upon filing a lawsuit. The Court of Appeal’s ruling is conclusive and binding.
For collective labour disputes involving 50 or more workers, MoHRE mediates for an amicable settlement within 30 days. If unresolved, the matter is referred to the Collective Labor Disputes Committee.
Common Issues Addressed by the MoHRE
Here are some common issues that can be solved through the MoHRE:
Employment Contracts Information: Employment agreements in the UAE specify work hours, breaks, overtime compensation, weekly days off, and annual vacations. MoHRE ensures these contracts are honoured.
Wage Protection System (WPS) Inquiries: The WPS ensures timely wage payments. Employers must comply, and non-compliance can be reported through MoHRE.
Workplace Dispute Resolution: MoHRE resolves disputes about potential breaches of legal duties by employers. If unresolved, the matter may escalate to the courts.
Health and Safety Regulations: MoHRE enforces workplace safety standards, including restrictions on outdoor labour during peak summer temperatures.
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Navigating employment regulations can be daunting, but MoHRE’s dedication to accessibility and fairness ensures help is always available. By understanding and using MoHRE’s services, individuals and businesses in the UAE can maintain a fair and productive workplace.Through this guide, Meydan Free Zone has provided valuable insights into effectively navigating the MoHRE inquiry system, empowering you to uphold your rights or fulfil your obligations within the UAE’s dynamic labour landscape.
